Privacy Policy

Last Updated: October 7, 2025

chatrobotics LLC ("we", "us", "our") operates chat-robotics.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our Service.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a purchase or subscription
• Contact us for customer support
• Subscribe to our newsletter or marketing communications
• Participate in surveys, contests, or promotions
• Interact with our Service

This personal information may include:

• Name and contact information (email address, phone number, mailing address)
• Account credentials (username and password)
• Payment information (billing address, last 4 digits of credit card for reference - full payment card details are processed and stored securely by our payment processor, Stripe)
• Creator/seller information (for marketplace creators: business details, tax information, payout preferences, earnings data)
• Affiliate information (for affiliates: referral links, coupon codes, click tracking data, conversion data, commission earnings, payout preferences, tax information)
• Transaction history (purchases, sales, refunds)
• Profile information (preferences, interests)
• Communications you send to us

1.2 Automatically Collected Information

When you access our Service, we automatically collect certain information about your device and usage:

• IP address and general location information
• Browser type and version
• Operating system
• Device identifiers
• Pages visited, time spent on pages, and navigation paths
• Referring website addresses
• Date and time of access

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device. We use:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how visitors use our Service
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track your activity for advertising purposes (with your consent)
• Affiliate Tracking Cookies: Track referrals from affiliate links for 30 days to attribute conversions and calculate commissions

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and maintain our Service: Process transactions, manage accounts, deliver requested services, and facilitate marketplace transactions between buyers and creators
• Improve our Service: Analyze usage patterns, troubleshoot technical issues, and develop new features
• Communicate with you: Send account notifications, customer support responses, and service-related announcements
• Marketing (with consent): Send promotional emails, newsletters, and special offers (you can opt-out anytime)
• Personalization: Customize your experience and provide relevant content and recommendations
• Marketplace Operations: Process creator payouts, generate earnings reports, verify seller identities, handle refunds and disputes, and prevent marketplace fraud
• Affiliate Program Operations: Track referrals and clicks, attribute conversions, calculate commissions, process affiliate payouts, verify affiliate identities, generate affiliate reports, and prevent affiliate fraud
• Tax Compliance: Generate tax forms and reports for marketplace creators and affiliates as required by law (e.g., Form 1099 for US-based earners)
• Security and fraud prevention: Protect against unauthorized access, abuse, and illegal activities
• Legal compliance: Comply with applicable laws, regulations, and legal processes
• Analytics and research: Generate statistics and insights about Service usage

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

• Payment Processing: We use Stripe, Inc. for payment processing. When you make a purchase, your payment information is transmitted directly to Stripe. We do not store your complete credit card information on our servers. Stripe's use of your personal information is governed by their Privacy Policy at https://stripe.com/privacy
• Affiliate Payments: Affiliate payouts are processed through Stripe Connect. Affiliates must complete Stripe's identity verification process. Your affiliate earnings data and payment information are shared with Stripe for payout processing
• Cloud hosting providers
• Email service providers
• Analytics providers
• Customer support tools

These service providers are contractually obligated to protect your information and use it only for the specific purposes we authorize.

3.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change.

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

• Court orders or subpoenas
• Government or regulatory investigations
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

3.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

4. Security of Your Information

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Information: Retained for the duration of your account plus a reasonable period after closure for legal and business purposes
• Transaction Records: Retained for 7 years for tax and accounting purposes
• Creator Earnings Data: Retained for 7 years to comply with tax laws and for financial auditing purposes
• Affiliate Data: Click and conversion data retained for 2 years; earnings and payout data retained for 7 years to comply with tax laws and for financial auditing purposes
• Marketing Data: Retained until you opt-out or we determine it is no longer needed
• Analytics Data: Aggregated and anonymized data may be retained indefinitely

When we no longer need your information, we will securely delete or anonymize it.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a structured, machine-readable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances

6.2 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to know what personal information we collect, use, disclose, and sell
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale or sharing of personal information
• Right to correct inaccurate personal information
• Right to limit use of sensitive personal information
• Right to non-discrimination for exercising your rights

We do not sell your personal information.

6.3 European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR), including those listed in Section 6.1 above.

6.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at support@chat-robotics.com. We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

7. Third-Party Services and Links

Our Service may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

We may use third-party analytics services such as Google Analytics to help us understand how users interact with our Service. These services may use cookies and similar technologies to collect information about your use of the Service.

8. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@chat-robotics.com, and we will delete such information from our systems.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the information to the United States and process it there. By using our Service, you consent to the transfer of your information to the United States.

10. Do Not Track Signals

Some web browsers have a "Do Not Track" feature that signals to websites that you do not want your online activities tracked. Our Service does not currently respond to Do Not Track signals. However, you can control cookies through your browser settings.

11. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law. We will provide information about the breach, the types of information affected, and steps you can take to protect yourself.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or through a prominent notice on our Service for material changes
• Obtain your consent if required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: support@chat-robotics.com
• Company Name: chatrobotics LLC
• Location: California, United States of America

For California residents exercising CCPA/CPRA rights, please include "California Privacy Rights Request" in the subject line.

© 2025 chatrobotics LLC. All rights reserved.