Pricing Plans

Experience our service with a 7-day free trial, complete with complimentary trial credits. No credit card required during the trial period. During this period, you can:

• Engage with our chatbot: Interact seamlessly for all your question-and-answer needs.
• Upload and transcribe media: Submit video and audio files up to 5 minutes each to create informative slides.
• Automatically generate flashcards: Generate flashcards on any topic or your content and enhance your learning.

After the trial, continue enjoying our services with an annual subscription fee of $12 (auto-renews yearly), plus the flexibility to purchase additional credits as needed—no monthly fees involved. For instance, transcribing a 10-minute video requires approximately 0.42 credits (1 credit = $1 USD).

As a subscriber, you'll benefit from unlimited media uploads, removing the 5-minute restriction on video and audio files. Credits never expire, so you can use them at your own pace.

Join us today and discover how our platform can enhance your productivity and creativity.

We accept all major credit cards, including Visa, MasterCard, and American Express. To ensure your security, all payments are processed through Stripe, a trusted and reliable payment gateway. This allows us to provide a seamless and secure payment experience for our customers.

We offer a 7-day free trial so you can thoroughly evaluate our service before making a purchase. This trial period allows you to explore all features and ensure the platform meets your needs.

Refund Policy:

• Refund Window: All refund requests must be submitted within 14 days of purchase. Requests after 14 days will not be considered.
• Subscription Fees: Refunds are handled on a case-by-case basis. Generally, subscription fees are non-refundable as we provide the trial period for evaluation. However, we may consider refunds for technical issues or service-related problems that prevent you from using the Service.
• Purchased Credits: Credit purchases are generally non-refundable. Credits never expire, so you can use them at your own pace. Refunds may be denied if more than 50% of credits have been used.
• Stripe Fees: Payment processing fees (typically 2.9% + $0.30 per transaction) are non-refundable and will be deducted from any approved refund amount.
• Account Cancellation: If you cancel your account, unused credits will not be refunded.
• Marketplace Purchases: Refunds for marketplace content (e.g., flashcards) are handled on a case-by-case basis within 7 days of purchase if the content is significantly different from its description, contains errors, or is incomplete.
• Refund Abuse: We reserve the right to deny refunds if we suspect fraudulent activity or abuse.

For refund requests or questions, please contact us at support@chat-robotics.com within 14 days of your purchase. We encourage you to make full use of the trial period and reach out to our support team with any concerns before purchasing.

Cancelling Your Subscription:

• You can cancel your subscription at any time through your account settings or by contacting support@chat-robotics.com
• Your subscription will remain active until the end of your current billing period
• You will not be charged for the next renewal period
• Your account will automatically renew unless you cancel before the renewal date

What Happens to Credits:

• During Active Subscription: You can continue to use all your purchased credits until your subscription ends
• After Cancellation: Once your subscription period ends, you will lose access to your account and all unused credits
• No Refunds: Unused credits are not refundable upon account cancellation
• Reactivation: If you reactivate your subscription later, your previous credits will not be restored

We recommend using your credits before cancelling your subscription, as they cannot be recovered after cancellation.

You can reach our customer support team through

• Email: support@chat-robotics.com